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That Guy’s Tips For Corporate Success, #10 October 29, 2008

Posted by That Guy in Tips for Corporate Success.
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All the training in the world can’t replace someone showing you how to do it one-on-one.

Think back to the last time you got a new job. You came in all bright-eyed and bushy-tailed, ready to learn your new responsibilities. The company gave you some manuals, some sharepoint training, and maybe a video course or two. You took in all the training…

…and then promptly screwed up your first time out.

So you went to your co-workers or your boss and asked for help, help that they were only too happy to provide*. With their help, you figured it out, and eventually you became proficient. Then, when you were the veteran, you helped someone else out.

That’s the way it works. That’s really the best way to learn.

Last summer at CorporateSpeak Headquarters, the home office rolled out two huge new software packages for internal use. Let’s call the first one CSDistro and the second CSStats. CSDistro is actually a very cool piece of software that’s light-years better than what it replaced. However, the company started training and planning for CSDistro on a local level more than two months before it was rolled out. They expected us to watch hours and hours of training videos but not have a sandbox to play in.

So I ignored the training, went to a few conference calls, and then, seven days before the rollout when I got our install, sat down with the manual and taught myself most of it. I called the helplines put in place by the company and got one-to-one help where I needed it and now, four months later, I am the building expert on CSDistro.

I’m not very involved in CSStats, but I did do a little rollout work. This one’s even worse. No one in the department that uses CSStats made the time to go to training, so my boss and one of the guys in my department had to train everyone. The worst part is that CSStats doesn’t really work very well and we’re still forced to use it. I’m glad I’m not a part of that department — where everyone who needed to learn how to use CSStats learned it from another person.

One-to-one training. The most effective (unfortunately nowhere near the most cost-effective) method for training employees on how to use new things. Even though corporations know that, they refuse to accept it and work it into the budget. Get used to it.

* That’s not sarcasm. People are usually helpful when it comes to new employees joining the team.

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Comments»

1. The Buzz » Blog Archive » That Guy’S Tips For Corporate Success, #10 « Corporatespeak - October 30, 2008

[…] So I ignored the training, went to a few conference calls, and then, seven days before the rollout when I got our install, sat down with the manual and taught myself most of it. I called the helplines put in place by the company and got …[Continue Reading] […]


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