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That Guy’s Tips For Not Looking Stupid On The Internet, #4 October 29, 2009

Posted by That Guy in Did I Hear That Right?, Technology Trouble, Tips for Not Looking Stupid.
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Don’t type when you’re frustrated.

funny pictures of dogs with captionsAs a writer, I know that writing is one of the best ways to work out frustrations — you can put together a fantasy e-mail, do a quick story where your character kicks your boss’s character in a very uncomfortable place, whatever — as well as your fantasies. Some of which are driven by your frustrations.

But remember this: if you’re at work, you’re likely using a computer owned by the company. You’re probably complaining to a co-worker about how annoying or stupid someone is. You might even be doing it via IM instead of e-mail.

Don’t. Just stop. Step away from the computer.

Example: over the last two weeks, a client asked my department to mount a logo onto one of our pages and send them the mockups. I did so. They sent it back, saying they weren’t pleased with the amount of space around their logo. I increased the space (by decreasing the size of their logo — the area available has hard boundaries around it) and sent it back. They said it still wasn’t enough. Finally I e-mailed back my client representative (the person who is a co-worker of mine who actually talks to the clients so my department doesn’t have to) and said “please ask them to tell us exactly how much space they want, and warn them that, as I increase the space, their logo will get correspondingly smaller”.

Finally, after three more days, they gave me an exact measurement and I was able to provide them with a mockup they liked. But instead of going back to my CR and saying “this has been an exercise in futility”, I mentioned it to her during a meeting we were both in. I didn’t commit it to anything electronic because it’s perfectly within the company’s policies to hold such words against me — and in this economic client, you really want everything that reflects upon you to do so positively.

By the same token, proofread your “to” and “cc” fields; if you’re discussing something a client sent, make sure the client is removed from the chain. Before the reorg, whenever people replied to customer comments, they often did not remove the “all-production-employees” e-mail address, and we were just lucky that very few people realized exactly what they had.

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